Frequently Asked Questions

Find answers to common questions about our collections and services.

How do I determine my size?

We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You may request a cancellation within 1 hour of purchase by contacting our support team.

Do you restock items that are sold out?

Many of our core pieces are restocked regularly. You can sign up for 'Back in Stock' notifications on the specific product page to be alerted.

How should I care for my VIOFO garments?

Each item features a care label with specific instructions. Generally, we recommend washing in cold water and air drying to preserve fabric integrity.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Klarna for installment payments.

Is my personal information secure?

Yes, we use industry-standard SSL encryption to protect your data and ensure a secure checkout experience.